Tourism 60+ Forum: From Infrastructure to product creation and customer service.

Sao Paulo
Sept. 10, 2019, 1 p.m.

Check out what happened

Sao Paulo

Topics to be addressed: Airport structure (physical structure, parking, signage, seating, ambulatory, access, food, security, toilets); information displays and check-in totems; baggage services (waiting time and help with pick-up and transportation) Quality of Service: personal training, food (quality, variety; price, adapted menus), mobility, security, hotels (adaptation).

Programming:

13: 00-13: 20 pm- Reception of Congressmen

13: 20-13: 30 hs- Opening

13: 30-14: 30 hs: Round Table - Airport Structure and Mobility, by Thiago Allis, Bachelor of Tourism from the University of São Paulo (2004), Master in Latin American Integration from the University of São Paulo (2006) and PhD in Architecture and Urbanism, in the Urban and Regional Planning Area (FAU-USP), with interest in tourism-related issues, tourism planning, urban tourism and mobility. He is currently PhD Professor at the Course of Leisure and Tourism, School of Arts Sciences and Humanities, University of São Paulo (EACH-USP). Has professional experience in the area of ​​Tourism Planning, having provided consultancy and specialized technical services to government entities and private companies. In 2012, he was Visiting Professor at the Timor Lorosa'e National University (East Timor), with the Department of Commerce and Tourism;

14: 30-15: 00 hs: Break

15: 00-16: 00 hs: Round Table- Sights and Hotel Chain, by Marcelo Vilela, Bachelor of Tourism from Anhembi Morumbi College; Specialist in Tourism Planning and Marketing by SENAC / CEATEL; Master and PhD in Communication Sciences (Public Relations, Advertising and Tourism) from the School of Communications and Arts (ECA) of the University of São Paulo (USP). Professor of the Undergraduate Course in Leisure and Tourism and the Academic Master Program in Social Change and Political Participation (PROMUSPP) of the School of Arts, Sciences and Humanities (EACH) / USP. Experience as a tourism consultant and as a teacher in various tourism, hospitality and leisure courses at technical and higher level (undergraduate and postgraduate). Member of the Alliance for Training and Research in Social and Solidarity Tourism / World Social Tourism Organization (OITS). Former President of the Brazilian Association of Tourism Bachelors of the State of São Paulo (ABBTUR / SP)

4:00 pm- Closing

Keynote Speakers

Sergio Duque Estrada

Sergio Duque Estrada

Aging2.0 Sao Paulo

Ambassador
Egidio Dorea

Egidio Dorea

University of São Paulo

Director
See Bio
Marcelo Vilela

Marcelo Vilela

PROMUSP

Teacher
See Bio
Thiago Allis

Thiago Allis

EACHUSP

Teatcher
See Bio

When

Sept. 10, 2019
1 p.m. - 6 p.m.

Where

EPUSP - Anfiteatro Romeu Landi
Av. Prof. Luciano Gualberto, 380 São Paulo05508-010

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